Returns Policy

Please note this applies to purchases made via the Worcester Wolves online shop ONLY

Thank you for purchasing from the Worcester Wolves online shop. In the event that you wish to request a return or exchange for your order, under the Consumer Contracts Regulations 2013 you are entitled to the below:

  • 14 days from the date you received the order to request your return/cancel your order
  • A further 14 days from the date your request is approved to return the goods

To request a return, please email worcesterwolves@worc.ac.uk with your order number, a screenshot or attachment of your order confirmation and the reason you wish to return/exchange your order. We will ask a couple of questions before approving your request.

  • Please keep in mind that any returned items must be unused or unworn and in the same condition as you received it, with the tags still on the product.
  • In the event an item is received broken or damaged, you will be given a full refund, or you can exchange the item.
  • Customers will not receive a refund if they knew an item was faulty at the time of purchase.
  • Customers will not receive a refund if they have damaged the item by trying to repair it themselves or getting someone else to do it.

There are some circumstances where the Consumer Contracts Regulations won’t give you the right to cancel your order or receive a refund unless the goods are faulty. This applies to:

  • Custom-made or personalised items
  • Goods with a seal for health protection and hygiene reasons
  • Perishable items
  • CDs, DVDs or computer software

Once your request to return your item(s) has been approved, please post the package to the following address:

Returns – Worcester Wolves Basketball Club, University of Worcester Arena, Severn Campus, Hylton Road, Worcester, WR2 5JN

Please note that it is the customer who is responsible for return shipping fees and we cannot take responsibility for the delivery time or loss of a returned package, so we recommend using a tracked packaging service to ensure your package is returned to us safely.

Contact Us

If you need to talk to someone about your return, feel free to email us at worcesterwolves@worc.ac.uk or call us on 01905 542251 / 01905 544011